Coach U Coaching Clinic

Partcipant Testimonials

An exciting, energetic Facilitator. Conveys passion about coaching which I found infectious. Great Course. Invaluable.

Mark Rogers
BlueScope Steel

Other Comments

As you know there was a large gap between the Team Co-ordinators and the Leadership group. This was not unexpected due to the way in which the site was developed.

In my opinion one of the largest and most challenging concepts for them to achieve was around the relationships they needed to develop with the business Leadership group. I believe that front line leaders are not only a conduit between the shop floor and the Leadership group but they also act as a proxy for the leadership group and therefore become an extension of the Leadership Team. They need to have the ability to carry the message to the workforce with commitment and clarity of purpose. The message should be seen as something they believe is the best decision for the circumstance no matter how unpalatable that decision is. On the other hand they need to bring to the leadership team the shop floor message: unbiased, without emotion and with accuracy, this does not mean without compassion and conviction.

To do this they require a deep understanding of the Leadership Teams goals and the ability to communicate at the same level as the Leadership Team, this is a difficult and frustrating learning curve for a new team coordinator. Many new front line leaders have worked in an "us and them" culture for many years, not able to make changes in their workplace. So as a new Front Line Leader they have a want and need to make an impact by being a champion for the shop floor when they are first promoted. This is difficult for the Leadership Team to deal with, getting the best out of the Team Coordinators is an integral component to effective management of the site.

The Team Coordinators participated in the 2 Day Coaching Clinic, followed by one on one coaching. There were markedly large shifts within the individuals:

In general the changes I noticed were:

1. Improved ability to see both sides thus gaining a greater understanding of business concepts. I saw this often during Operations meetings. When we wanted to change the training matrix which is linked to salary we were able to actually explain and get through to the Team Coordinators why the matrix required changing. We tried making these changes eighteen months ago and always came up with road blocks and lacked support from the Team Coordinators.
2. More ownership. The Team Coordinators started to take charge of their crews and started to make decisions based on this new found business understanding that they were able to obtain through effective communication.
3. More constructive communications. Information flow was more targeted around the core values and goals of the business rather than emotional evaluations of daily operational issues. More effortlessly able to discuss issues and arrive at solutions which the Team Coordinators could put into action themselves which gave them the power to make change and resolve the daily issues they were facing.

In general the Team Coordinators have been able to transition to the level of Supervisor. I attribute this to many things of which one large part has been the Team based coaching and the follow up one on one coaching which they have received.

Wayne Walker
Operations Capability Manager
March 2009

Strategic Skills for Managers, Leaders and Coaches

Today's highly competitive business environment demands that individuals and organisations perform at higher levels and with greater speed than ever before.

Leaders and employees alike must place a new emphasis on individual and collective learning and creativity. The Coaching Clinic® provides both the technology and process to develop a new workplace model to achieve these goals.

What is the Coaching Clinic®?

The Coaching Clinic® is a two-day Clinic where executives, managers, HR professionals and leaders, learn crucial coaching skills and competencies. The Coaching Clinic® Licensing Program is accredited by the International Coach Federation (ICF).

The clinic is a tried, tested and proven product - see partial list of organisations worldwide that have experienced the clinic.

Individuals gain an in-depth understanding of the coaching process during coaching practice throughout the two days.

Benefits of the Coaching Clinic®

Through the Coaching Clinic®, organisations and individuals can:

• discover coaching as a powerful model of management, mentoring and leadership.
• experience and practice "state-of-the-art" coaching tools.
• learn the structure and skills to immediately enhance performance.
• position the organisation for growth.
• make advances in professional and personal connections as well as apply learning within the workplace immediately.

What does the Coaching Clinic® do?

The Coaching Clinic® effectively trains individuals in the skills necessary for coaching within an organisation. It is a fully developed model, which managers, leaders and coaches can implement immediately in their organisation to:

• promote innovation and accelerate results.
• effectively develop and retain valuable organisational members.
• improve organisational communication and team effectiveness.
• deepen commitment to personal, professional and organisational goals.

The Coaching Clinic® challenges participants to raise their standards for their own skills and competencies.

Who Should Attend?

This clinic is suitable for:

• Executives
• Managers
• Supervisors
• Human resource professionals
• Quality development professionals
• Leaders at every level who want to learn advanced communication and organisational skills

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Coaching Clinic Participants

Partial List of Organisations that have experienced the Coaching Clinic Worldwide

• American Express
• Andersen Consulting
• AT&T
• Anthem Blue Cross/Blue Shield
• Baker Hughes Mining Tools
• Bank of America
• Bank One
• Barthropp Associates
• Campbell Soup
• Children's Hospital - Cincinnati
• Cincinnati Bell Telephone
• Cincinnati State Technical Community
• City of Richmond, British Columbia
• CPRC
• CTX Mortgage
• DuPont
• EDS
• Federal Aviation Administration
• Financial Network Investment Corp.
• Government of British Columbia
• Hoechst Celanese
• IBM
• IRS
• Life Works
• Merrill Lynch
• Metropolitan Washington Airport Authority
• Microcell
• Mobil
• National Forest Service
• National Teachers Association
• Northrop/Grumman
• People's Bank
• Performance Resources Organization
• Sedgwick James, Inc.
• Shell Chemical
• Southwest Airlines
• Touchstone, Inc.
• Toyota Motor Manufacturing
• Triton Energy
• University of British Columbia
• University of New Mexico
• University of Texas
• US Department of Labor